Process Communication Model

What is Process Communication Model?

Created by Dr. Taibi Kahler, the Process Communication Model® (PCM) is the world’s premier tool that is based on human behavior. It enables the user of PCM to understand how and why people communicate.

Observe and understand your own behavior

Understand the behavior of others and know how to communicate with them effectively

Analyze conflict and miscommunication and know how to find resolution and a return to effective communication

More than 1 millon people have been trained or coached by a worldwide network of over 3000 Process Communication Model® certified trainers and coaches. PCM is present in over 50 countries and 22 languages.

PCM Level 1 - Core Topics

Core Topics will enable the user to develop a foundation of  adaptive communication skills. This foundational course teaches  individuals to better understand themselves, identify negative stress  indicators, and how to motivate yourself and others. Through  constructive communication strategies, you will learn how to manage your  own behaviors and that of others. You will learn the process to return  to positive and productive communication. The Course will be 50% theory and 50% exercises; taught in an entertaining and engaging way. 

PCM Level 2 - Advanced Topics

Participants will further explore the Process Communication Model ® and develop new skills for constructive conflict resolution, how to manage problematic relationships and how to find the best solutions. You will learn the types and stages of distress that lead to conflict, discover new insights of your own personality, apply tools for identifying the personality structure of others, and how to resolve conflicts. 

PCM at Big Top Training

Courses by Big Top Training are an experiance. All of our PCM courses have breakfast, lunch and free onsite parking included. We have a number of extended packages that can include city centre accommodation making booking us hassle free.


We can offer corporate discounts on all course packages for booking of 2 or more participants.


Our PCM Courses can be held at our training location in Wolverhampton City Centre, here we offer free onsite secure parking and a 5 minute walk to the nearest train station: Wolverhampton City Train Station. For our location visit: Contact Us


Contact us for more information about courses at your place of work / own venue or to speak to a member of our team about your specific training needs.

PCM Training Materials

All training materials and stationary are provided.

Further Information

Contact Us for further information or bookings.